1. Who We Are
Cogeter operates the coaching management platform available at app.cogeter.com. For any privacy-related inquiries, you can contact us at fitness@cogeter.com.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, and password when you register.
- Profile Data: Profile photo, coaching credentials, and professional bio.
- Client Data: Information about clients you manage, including their workout logs, progress notes, and contact details.
- Billing Information: Payment details processed securely through our third-party payment provider. We do not store raw card data.
- Communications: Messages and support requests you send to us.
2.2 Information We Collect Automatically
- Usage Data: Pages visited, features used, session duration, and interaction patterns.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Cookies & Local Storage: We use cookies and similar technologies to maintain your session and remember your preferences. See Section 7 for details.
2.3 Information from Third Parties
- OAuth Providers: If you sign in via a third-party identity provider, we receive basic profile information (name and email) from that provider.
- Payment Processors: We receive transaction confirmations and billing status from our payment processor.
3. How We Use Your Information
We use your data to:
- Provide the Service: Create and manage your account, deliver platform features, and support your coaching workflow.
- Process Payments: Handle billing, subscriptions, and refunds.
- Communicate with You: Send transactional emails (account confirmations, password resets), service updates, and support responses.
- Improve the Platform: Analyze usage patterns to fix bugs, optimize performance, and develop new features.
- Ensure Security: Detect and prevent fraud, unauthorized access, and abuse.
- Comply with Legal Obligations: Respond to lawful requests and comply with applicable laws.
We do not sell your personal data or use it for third-party advertising.
4. How We Share Your Information
We only share your data in the following circumstances:
| Recipient | Purpose |
|---|---|
| Service Providers | Cloud hosting, database, email delivery, analytics — bound by strict data processing agreements |
| Payment Processors | To process subscriptions and payments securely |
| Legal Authorities | When required by law, court order, or to protect rights and safety |
| Business Transfers | In the event of a merger, acquisition, or sale of assets |
We do not share your clients' personal data with any third party except as necessary to deliver the Service.
5. Data Retention
We retain your personal data for as long as your account is active, or as needed to provide the Service. If you delete your account:
- Your account data will be deleted within 30 days.
- Aggregated, anonymized analytics data may be retained indefinitely.
- We may retain certain records for longer periods when required by law (e.g., billing records for tax compliance).
6. Your Rights
Depending on your location, you may have the following rights regarding your data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data ("right to be forgotten").
- Portability: Receive your data in a machine-readable format.
- Objection: Object to processing of your data for certain purposes.
- Withdrawal of Consent: Where processing is based on consent, withdraw it at any time.
To exercise any of these rights, contact us at fitness@cogeter.com. We will respond within 30 days.
7. Cookies
Cogeter uses cookies and similar technologies for:
- Essential Cookies: Required for authentication and session management. Cannot be disabled.
- Preference Cookies: Remember your settings and preferences.
- Analytics Cookies: Help us understand how the platform is used (e.g., page views, feature adoption).
You can manage cookies through your browser settings. Disabling essential cookies will impact platform functionality.
8. Data Security
We implement industry-standard security measures to protect your data, including:
- Data encryption in transit (TLS 1.2+) and at rest (AES-256).
- Role-based access controls limiting internal data access.
- Regular security audits and vulnerability assessments.
- Isolated database environments per deployment tier.
No system is 100% secure. If you discover a security vulnerability, please report it responsibly to fitness@cogeter.com.
9. International Data Transfers
Cogeter is hosted on AWS infrastructure in the EU (Frankfurt region). If you access the platform from outside the EU, your data may be transferred to and processed in a country with different data protection laws. We ensure appropriate safeguards are in place for such transfers.
10. Children's Privacy
Cogeter is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with data, we will delete it promptly.
11. Changes to This Policy
We may revise this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice within the platform at least 14 days before the change takes effect. Continued use of the Service after the effective date constitutes your acceptance.
12. Contact Us
For any questions about this Privacy Policy or your personal data, contact our Privacy team:
Email: fitness@cogeter.com
Website: https://app.cogeter.com